Retail – 40 sites
↓ 61% tickets
Standardised Wi‑Fi and endpoint builds; rolled out EDR and auto‑patching.
We keep your systems secure, fast and available — so your team can focus on customers, not tickets. Transparent SLAs, enterprise‑grade tooling, local engineers.
Click a card to expand details. We operate as your virtual IT department with Australian‑based engineers.
Windows, macOS & mobile fleet management, patching, asset tracking and compliance baselines.
Monitoring, configuration and upgrades across switches, firewalls, SD‑WAN and secure guest Wi‑Fi.
Azure, M365, Google Workspace, AWS and on‑premises. Cost optimisation, backups and DR.
SOC‑light including alerting, email security, phishing simulation and basic incident response.
Unlimited remote support with clear SLAs. On‑site available for major metros.
Save ~10% on annual.
Click a row to expand. We aim to resolve issues before they impact your team.
| Priority | Examples | Response | Resolution |
|---|---|---|---|
| P1 – Critical | Outage, security incident, many users | 15 min (24×7) | 4 hours |
| P2 – High | Single system down, key user | 30 min | 8 hours |
| P3 – Normal | User requests, minor bugs | 2 hours | 2 business days |
| P4 – Low | How‑tos, small improvements | 4 hours | 5 business days |
Real reductions in tickets, costs and risk.
Standardised Wi‑Fi and endpoint builds; rolled out EDR and auto‑patching.
Moved to M365, automated backups and tested DR; new incident runbooks.
Right‑sized cloud workloads, license optimisation and vendor consolidation.
We support your preferred stack and recommend best‑in‑class options.
Tell us a bit about your environment and goals. We’ll come back with a simple plan and fixed monthly price.